1. Chose art work on sale, send Your request. Usually we answer during 24-48 hours. It might be useful to look about quality and other features of tapestries and our Customer  "POLICY".

2. Many of our art goods are existing as one unique art work and we must confirm availability of this item for sale. We shall message Your about accepting of  buy request before  sale  payment. Then we shall confirm payment accept to exclude any mistake.

The delivery from the Russian Federation  has  two main  ways: ordinary Russian Federal Post  and Express Mails. The ordinary, regular mail takes  several weeks, sometimes more time (even - 2 months if from Moscow to Americal continent). But it is cheaper and is recommended for not expensive art works (all prices less than 300 USD).

More expensive, but more fast are  Express Mails of   EMS Garant Post, UPS, DHL. These mails deliver a parcel during 3 - 6 business days.
And we must emphasize that the cost of use Express Mails  for parcels with not expensive art work sometimes can exceed the art work price.

The delivery cost we can e-mail accordingly to Your address in the order form.

Delivery inside the territory of Moscow city is free.

Of course, You can also ask us about exact delivery cost  before You will decide to buy  or order art work. Please, use contact e-mail form for it. The place of delivering and postal(zip) code is necessary to know for calculating of delivery cost from Moscow to Your place.

PACKING

Our art work are textile in their nature and soft if without frames and suspenders. These need to protect from moisture, strong handle and sharp objects.
Usually, the art cloth is not subjected to damage in the process of delivery, but if an extraordinary case  will happen we and Customer must cooperate together to investigate the reasons and the guilt of delivering party and demand insurance compensation.

1. We devote  our activity to change the World with beautiful art, the financial part is as a necessity.

2. To work fruitful we must not waste time,  to have not  financial problems we must anticipate and avoid those by correct behaviour.

3. Any buy payments are not allowed without our e-mail confirmation of Your buy request, because of  the availability of the chosen art work - it might be sold for other Customer  just now.

4. Any contract payments without our e-mail agreement are not allowed.The agreeing parties must join contract obligation accordingly to the law of the Russian Federation - by e-mail, this form of contract is now lawful.  The fax form of contract is possible too, if it is chosen.

5. The weaving is longtime work, but we do not like the Customer have doubts and usually we report by e-mail about work fulfilment, it is possible very often even every week (even with photo of made part of ordered work if required). And it is possible mode  of payments stage by stage in accordance with work fulfilment.

6. We consider to return art work and money back is allowed  during  30 calendar days, but we ask the Customer investigate  carefully Our Site Gallery and information about tecnical quality to be sure that our tapestry is the same art work what it is necessary and to return art work will be without need.
Taking into account differences of colour tints for different computer screens, You must emphasize important colours and we must agree those before art work manufacture to be not disappointed on delivery.
Usually, the art cloth is not subjected to damage in the process of delivery, but in the extraordinary cases we must cooperate together to investigate the reasons and the guilt of delivering party.
The refund back without any obvious reasons is possible too, but the Customer must pay back delivery expences to exclude incorrectness.

7. As to reliability - all currency transactions are inspected by Russian Federal special services (state, financial, tax), we are well known now as Olga & Yaroslaw  and  we can not leave any cent without tax report and explanation about its origin  and destination.